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IMPLEMENTING QUALITY ASSURANCE STANDARDS IN SOFTWARE DEVELOPMENT FOR A SMALL IT COMPANY
27.03.2025 11:26
[1. Інформаційні системи і технології]
Автор: Zinoviy Liutak, Candidate of Technical Sciences, Docent, Department of information and measurement technologies Ivano-Frankivsk National Technical University of Oil and Gas, Ivano-Frankivsk
Standardization in information technology provides a common framework that helps organizations align their processes, tools, and communication. It ensures that software products meet consistent quality levels, enhances compatibility across systems, and simplifies maintenance and upgrades. For small IT companies, adopting standards can help establish credibility, improve customer trust, and ensure smoother collaboration with partners. Standards also facilitate compliance with regulatory requirements and enable businesses to operate more efficiently by reducing variability and eliminating redundant processes. Without a clear standard in place, development teams may face challenges in defining quality, resulting in inconsistent results and higher project risks.
Software development plays a foundational role in today’s digital economy. From healthcare and finance to education and entertainment, almost every industry relies on software to deliver value, streamline operations, and innovate. Small IT companies often serve as incubators of innovation, offering agile solutions tailored to specific user needs or niche markets. As the demand for reliable, user-friendly, and scalable applications grows, the importance of disciplined software engineering practices—especially those involving quality assurance—becomes increasingly critical. Efficient software development not only drives technological progress but also supports economic growth and improves everyday life for individuals and businesses alike.
Scientific literature emphasizes the role of standards in improving software quality, reducing development time, and increasing project success rates. Studies show that applying frameworks like ISO/IEC 25010 enables systematic evaluation of software products, making it easier to identify flaws early in the development process [1]. Researchers have also investigated how tailored QA practices can be adapted for small and medium-sized enterprises (SMEs), showing that even limited implementations of quality models can lead to measurable improvements. Ongoing research focuses on integrating quality standards with agile methodologies, using automation to enforce quality rules, and analyzing the return on investment for standard adoption in smaller IT organizations.
Implementing quality assurance (QA) practices in small and medium-sized enterprises (SMEs) requires a tailored approach that balances quality goals with limited resources. Unlike large corporations, SMEs often lack dedicated QA teams, formal processes, or extensive budgets for certification and compliance. Researchers have explored lightweight QA models that simplify traditional standards such as ISO/IEC 25010 or ISO/IEC 29110 (specifically designed for very small entities). These models emphasize essential practices like code reviews, automated testing, documentation, and iterative feedback, allowing SMEs to adopt quality assurance gradually without disrupting existing workflows. Implementing quality assurance (QA) practices in small and medium-sized enterprises (SMEs) requires a tailored approach that balances quality goals with limited resources. Unlike large corporations, SMEs often lack dedicated QA teams, formal processes, or extensive budgets for certification and compliance. Researchers have explored lightweight QA models that simplify traditional standards such as ISO/IEC 25010 or ISO/IEC 29110 (specifically designed for very small entities). These models emphasize essential practices like code reviews, automated testing, documentation, and iterative feedback, allowing SMEs to adopt quality assurance gradually without disrupting existing workflows. The benefits of adopting QA in small IT companies include improved software reliability, higher client satisfaction, and better risk management. Research findings suggest that even partial adoption of QA standards can reduce the number of defects and enhance team communication. However, challenges remain, particularly in ensuring team buy-in, maintaining documentation, and managing the cost of tools and training. Researchers recommend starting with pilot projects to demonstrate value, followed by incremental adoption of QA practices. Collaborative efforts with academic institutions or industry mentors have also proven effective in supporting SMEs during the transition toward structured quality assurance.
One of the most effective ways to gain team buy-in for quality assurance practices is through education and clear communication of the benefits. Team members should understand that QA is not about bureaucracy or control, but about improving product quality, reducing bugs, and making their work more predictable and less stressful in the long term. Involving developers, testers, and project managers in defining QA practices can foster a sense of ownership and commitment. Encouraging a quality-oriented culture through regular meetings, shared responsibility for code quality, and peer reviews helps integrate QA as a natural part of the development workflow. Recognizing and rewarding quality efforts also motivates team members to maintain high standards. Cost-related challenges, such as purchasing tools or providing training, can be mitigated by leveraging open-source solutions and free learning resources. Tools like JUnit, Selenium, SonarQube, Jenkins, and GitLab CI/CD offer powerful capabilities for testing, static analysis, and automation without licensing costs. Additionally, free platforms like Coursera, edX, and YouTube provide high-quality training materials for developers to upskill in QA. SMEs should focus on gradually introducing practices, starting with critical areas such as automated unit testing or version control. This phased approach allows teams to see quick wins, measure improvements, and build confidence before investing in more advanced tools or certification frameworks.
References:
1. ISO/IEC 25010:2011. Systems and software engineering — Systems and software Quality Requirements and Evaluation (SQuaRE) — System and software quality models. International Organization for Standardization, 2011.
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